MINUTES OF MEETING HEMINGWAY POINT
COMMUNITY DEVELOPMENT DISTRICT

The regular meeting of the Board of Supervisors of the Hemingway Point Community Development District was held on Wednesday, October 26, 2022, at 2:00
p.m. at Waterstone Bay Clubhouse, 1355 Waterstone Way, Homestead, Florida 33033.

Present and constituting a quorum were:

Russell Brick Anthony Toro Cheryll Angell Carlos Suarez

Chairman Vice Chairman
Assistant Secretary
Assistant Secretary (by phone)

Also present were:

Paul Winkeljohn Scott Cochran Ben Quesada Mayra Padilla Wendy Lopez Several Residents

District Manager District Counsel
Governmental Management Services Governmental Management Services HOA Property Manager
(by phone)

FIRST ORDER OF BUSINESS	Roll Call
Mr. Winkeljohn called the meeting to order and called roll.

SECOND ORDER OF BUSINESS	Approval of the Minutes of the
August 24, 2022 Meeting
Mr. Winkeljohn: The minutes from the August 24th meeting were circulated, if those are in order a motion to approve would be in order.
Mr. Quesada: And also, while we're on this item, the attorney proposed a couple of changes, so with those changes that the attorney proposed, they were just some typos.

Mr. Winkeljohn: Ok so with the noted corrections, thank you for that.

On MOTION by Mr. Toro seconded by Ms. Angell with all in favor, the Minutes of the August 24, 2022 Meeting with the submitted changes were approved.

l

THIRD ORDER OF BUSINESS	Consideration	of	Engagement
Letter with Grau & Associates to perform the Audit for Fiscal Year Ending September 30, 2022
Mr. Winkeljohn: Your annual audit engagement letter is before you for approval, you've already selected the auditor, it just annually comes back to you for approval to engage. Is there a motion?

On MOTION by Ms. Angell seconded by Mr. Suarez with all in favor, accepting the engagement letter with Grau & Associates to perform the audit for Fiscal Year ending jSeptember 30, 2022 was approved.

FOURTH ORDER OF BUSINESS	Staff Reports
Mr. Winkeljohn: And with the hard work behind us, we can move on to staff reports, Scott anything for our friends today?

Attorney
Mr. Cochran: Not really, I prepared the holiday landscape lighting agreement  with Light Er Up and circulated that with Ben, so we got that taken care of. Other than that, I'm just looking into the point that you asked about before the meeting about that other item.
Mr. Winkeljohn: Yes, we'll talk about that under my report, and you can fill that in at that time.

Engineer	-	Discussion/Updates  on	Stormwater	Management	Needs Analysis
Mr. Winkeljohn: We have nothing under our engineer, the stormwater report was
done, so that item can be removed.

Field/Property Manager - Monthly Report
Mr. Winkeljohn:	That moves us to field report, Ben anything for our friends today?
Mr. Quesada: No, I just want to say that we were onsite the day before and the
day after Ian, so I think there was a one-day gap between that Tuesday and that Thursday and Nicoya Landscaping did a really good job as far as picking up all the little odds and ends, there was one pile left but it looked like it was probably from a homeowner who had a branch probably break off on their property but, everything was very superficial. So, I'm really happy about it, and we were very lucky and also very happy with how our contractors came through for us to make sure that we didn't miss a beat come that weekend. So, I really have nothing else to add to the report, and as you've seen already, they started adding the Christmas lights and the displays.  I  did kind of touch base with Russ a little about that before the meeting but, if you have any other preferences the idea is to have everything lit up the week of Thanksgiving, or prior to Thanksgiving, if that's ok with you guys that's the plan we'll stick with on the lighting  of the display.
Ms. Angell:  The week before Thanksgiving, is that what you said?
Mr. Quesada: Like leading up to Thanksgiving, prior to, and I can get you more specifics, I just wanted to more or less know if you were comfortable with that because that's generally when we light up all our Districts.
Mr. Brick: That's fine.
Ms. Angell: Yes, that's good. Mr. Quesada: Ok.
Mr. Winkeljohn: I want to talk about a few highlights in the field manager's report since we can all see the pretty pictures clearly now with our fancy tablets. If you don't know how to get through the tablets, there's a little box just to the right of center on it, and if you tap that, it opens up a tab option and then under the tab options you have

thumbnails, and you have contents. If you go to contents, it's the item listed by number per the agenda, just like the tabs would be on your hard copy, so that helps you jump around real quick. So, I'm in section 4, which is C, and the beginning of that is your entryway, and if you scroll down to about the fourth page, he already talked about that, but the pool fountain, I really want you guys to take a look at that picture and smile  a little bit for a second because that looks like what a fountain is supposed to look. It's operating, and they've been troubleshooting and working on it, so it's a day  of celebration for us, it's working, but I was very happy about that.  Scrolling down  a little bit further, obviously, your pool is in excellent condition,  the shot  of the patio, and you may remember we timed the annual pressure washing and flower rotation and all of that to this time of year because  you get the most out of it.  The pressure washing,  if you do it any other time of year, you're going to be repeating it this month anyway, so the pressure washing was done everywhere and there's a picture of your playground, thank you for including that, we did the mulch, and we did everything we were supposed to do there. They found some graffiti if you scroll down, and we always have a little bit of ongoing staining around the mailboxes, and so we have a weekly, monthly check and maintenance program, so we don't bother pressure washing that, we keep it bleached out, so it goes away. Bencovered Hurricane Ian items, and that's all I had for that part, are there any questions?
Mr. Brick: Are we getting anywhere with this cover for the playground? Mr. Winkeljohn: Well, what do you mean getting anywhere?
Mr. Brick: I mean, didn't we take some bids for it?
Mr. Winkeljohn: We had some pricing a few years ago, you were not funded for  it, it was way outside your range, and as of the last increase to your budget, you've  been spending it to catch up. This time, or maybe in the  next 6  months,  or this time next year you might be able to pull the trigger on that.
Mr. Brick: That's fine.
Mr. Winkeljohn: And it would be from reserves, and you used your reserves for the years that you didn't have the maintenance funded, now you have it funded moderately, so you'll start to gain a little bit of traction.

Ms. Lopez: I'm sorry, I have a quick question, I did get a couple of emails when I sent out if anybody had any questions or whatever, some owners have been digging, I don't know what that is but they're complaining about the roofs being pressured cleaned or whatever.
Mr. Winkeljohn: Who's roof, the homeowner's roofs? Ms. Lopez: Yes, the homeowners.
Mr. Winkeljohn: That's not a topic for today's meeting.
Ms. Lopez: I'm talking about, you just mentioned right now about the pressure cleaning.
Mr. Winkeljohn:	No, it was about the mailbox kiosks, in the shadows it often builds up mold and mildew.
Ms.  Lopez:	Yes, and from my understanding of what owners had sent messages, not only were the kiosks going to be cleaned but also the pool proposals.
Mr. Winkeljohn: Yes, that was done. Mr. Brick: It's all done.
Ms. Lopez: Ok.
Mr. Brick: Can I ask you when you were told it wasn't done? Ms. Lopez: It was a lady name, Julia. (inaudible comment) Mr. Brick: When please?
Ms. Lopez: This was done this week.
Mr. Brick: You received an email this week? Ms. Lopez: Yes.
Mr. Brick: Like Monday? Ms. Lopez: Yes.
Mr. Winkeljohn: So, I appreciate that, you can always email myself or Ben, you have our contact information I hope?
Ms. Lopez: Yes, I do.
Mr. Winkeljohn: Ok, so just let us know, but we inspected it, and we just cleaned it, so we're pretty sure it's in good shape, if there's some spot cleaning,  we'll take care  of it.

Mr. Quesada: We actually have some spot cleaning coming up with the mailbox kiosks by the end of this week, so we'll take a look at it.
Mr. Winkeljohn: And we'll pull it up on the cameras too, we can see it live. Are there any other questions under the field report? Did you have anything else on that one?
Ms. Lopez: No.
Mr. Winkeljohn: Thank you.
Ms. Angell:	And I just wanted to say, when you're saying that they're talking about the floors.
Ms. Lopez: No not the floors, the actual roof tiles. Ms. Angell: Oh, you're talking about the roof itself. Ms. Lopez: Yes.
Mr. Winkeljohn:	Yes, I don't think we've ever attacked the roof, but we'll take a look at it.
Ms. Lopez: (inaudible comment)
Ms. Angell: Well, we'll have to take a look at that then. Mr. Winkeljohn: We got it.
Ms. Angell: But no, we haven't powered washed the roofs in through there, and didn't you say people are complaining about that roof?
Mr. Winkeljohn: Well, I think their roof is being complained about and so maybe the idea is they're pointing at other roofs.
Ms. Angell: I was just going to say, we have many, and not trying to get off from the subject, but we have many roofs in our neighborhood that black.
Ms. Lopez: I understand.
Mr.  Winkeljohn:	Right, but we want to meet the same standard as the community.
Ms. Angell: What I hear her saying is we want ours clean, but in the meantime, we'd like our neighborhood to also get cleaned.
Ms. Lopez: I understand.
(At this point several people were talking at one time, and 110 one conversation could be heard)

Mr. Winkeljohn: We got it, no problem. Very good, we'll make a note of roof maintenance and see where we are and see what we might recommend.

CDD Manager
Discussion of Financial Disclosure Report from the Commission on Ethics and Reminder to File Annual Form - everyone has filed
Discussion of Designation of District Records Office - 2804 NE 8th Street, Suite 202, Homestead, Florida
Mr. Winkeljohn: Under manager's  report, just to congratulate everyone the date to fill your Financial Form 1 disclosure was extended quite a bit this year, but everybody is in on that. Your Board vacancies, you have a full Board, and you're already in the positions so you just have to keep it that way. When you do that, you can't do it before the 22nd of November, so if you wanted to do it, I guess your November meeting is the 23rd so you could do it. You can hold that meeting, and usually, you don't hold every meeting this time of year, and at the beginning of the year your maintenance is in pretty good shape, there's no projects, so I just wanted direction from you whether to hold the November or the December meeting, either one is fine with me but I would not hold both of them.
Mr. Brick: Which one do you think would be more beneficial to us?
Mr. Winkeljohn: I would do it on the 23rd of November and skip December. Mr. Brick: Sure.
Mr. Suarez: Isn't the 23rd the day right before Thanksgiving though, that's the Wednesday before Thanksgiving.
Mr. Winkeljohn: Oh, it is, I thought it was moved a week in advance, ok that's a good question, let me check my calendar.
Mr. Suarez: I'm pretty sure that Thanksgiving is the 24th.
Mr. Winkeljohn: Oh, you're right, so yes, so I would recommend passing on that one and holding your December meeting, which is the 21st.
Mr. Brick: Ok.
Mr. Winkeljohn: Is everybody good with that? Ok, great, thank you for that. The other item I have is, we need a place to always hold the public records for the District, and it has to be in the county. One of our offices in Homestead is now available for that,

and so item 02 on your agenda is to authorize the official location of your public record s to be that location, it's procedural but you have to vote.
A resident: Could you explain that a little bit?
Mr. Winkeljohn: Yes, so to meet the public records requirements somebody needs to be able to inspect the official records of the District, so we keep a binder since time began of the District with everything in it chronologically, if somebody wants that, if they're not happy with an electronic version of it, they have the right to sit at a desk and look at those documents and if they want to make copies they can make copies, or paid to have them copied. So, I just need a motion on the records location, is there a  motion?

On MOTION by Ms. Angell seconded by Mr. Toro with all in favor, designating the District records office as 2804 NE 8th Street, Suite 202, Homestead, Florida was approved.

FIFTH ORDER OF BUSINESS	Financial Reports
Approval of Check Run Summary
Balance Sheet and Income Statement
Mr. Winkeljohn: That brings us to your financial reports, as I mentioned today is the first month of your District fiscal year, we do a lot of the maintenance projects at that time of year, so those are reflected in your financials. Also, you have the year-end financials, and as I said your reserves right now are a little over $40,000 that's about 10% of what I would shoot for, usually, you want one full operating in reserves for storm cleanup, you would have been borrowing money had Hurricane Ian hit you like it did the west coast. So, I'm encouraging the Board to think about that as we make a decision throughout the year. Is there a motion to accept the financials?

On MOTION by Ms. Angell seconded by Mr. Suarez with all in favor, the Check Register and the Balance Sheet, and Income Statement were approved.

SIXTH ORDER OF BUSINESS	Supervisors	Requests
Audience Comments
Mr. Winkeljohn: Are there any Supervisor's requests or questions?

and

Mr. Brick: No, I'm good.
Mr. Winkeljohn: Are there any comments from the audience? A resident: Nothing at the moment.
Mr. Winkeljohn: Carlos, anything for the group today? Mr. Suarez: No, nothing from me.
Mr. Winkeljohn: I appreciate it.
Ms. Lopez: Actually, I do have a question, sorry, one of my homeowners has asked about the election for the vacancy.
Mr. Winkeljohn: Right, so the elections are every 2 years, the current election, there were no members of the community who registered or qualified, so the next one will be in 2 more years, 2024 there will be two seats up.
Ms. Lopez: Ok, that's fine.
Mr. Winkeljohn: The qualifications are that you have to be a registered voter in the District, a citizen, have voting rights, you have to be an adult and that's it, they're pretty simple.
Mr. Cochran: Yes, basically you have to register to vote within the District that covers all the other requirements.
Mr. Winkeljohn: Right.
A resident: And when was the last voting?
Mr. Winkeljohn: The one that's coming up on November 8th, no one qualified, no one ran for those seats, so they stay as they are if the Board chooses such and the next one is 2024.
A resident: Ok, was anyone in the community told about this because this is the first I'm hearing about it.
Mr. Winkeljohn: Yes, it's been on our agenda.
Mr. Suarez: It goes with the State Election event, it's done through like when you go vote this week or next week for the governor and all that stuff, it's the same vote, it's on there, it's just the normal election and you have to look them up and everything. It's not like the normal election when there's a seat open, it's part of the State Election.
A resident: Ok, that's fine, but I'm learning this now from you, so the other 319 homes do you think they know that as well?

Mr. Suarez: All of our minutes are posted on the webpage, and a person in the community has access to that, it's not a private site.
A resident: And I understand that but, ok that's like telling me do you read the  fine print, as you know this has been a continued situation where yes, that is public record, yes there is a website for all this information, and you can lead a horse to water but you can't make them drink. So, I think that we can all agree that since the beginning of time, and you more than anybody else here know that I've been here since the beginning of time, and one of the main issues has always been transparency. So, while there is a website, and it is public record, I think that it would be, and I can't think of the word right now but, it would be for lack of a better term, nice, if one of you guys put it out there and say listen, this information is out there, this is what's going on if you guys  want any changes, if you guys want things to happen, if you guys want anything for us to do for you, because you guys are homeowners also, that you guys put it out there, and make it easier, but let's keep it simple stupid, not that there's stupid people in our community but, let's keep it simple stupid for those that are not aware of any of  that. You see what I'm saying like I understand and now that you've told me this, now I  can go ahead and do whatever I have to do but, I'm pretty that there's a lot of other people that don't know that.
Ms. Angell: Well, and this is Cheryll Angell, 2 years ago I filled out all my paperwork because I read all up on it and filled out the paperwork and I was on the ballot for election and that's how I got voted in on the COD Board.
A resident: Ok, and you're telling me exactly what I'm saying, you knew about that, there's a lot of other people that don't, there's a lot of newcomers, new homeowners that have no idea about any of that.
Ms. Angell: Well, I was a pretty newcomer as well.
A resident: You guys are not being transparent and not putting information out there. Just for example, these meetings are at 2:00 o'clock, I'm able to attend, and I'm going to start attending because I work from and I have that capability, but there's a lot of other people that do not.
Mr. Suarez: I'm sorry, but we are 100% transparent, every single word that comes out of these meetings is in the minutes, that is what transpar ent is, it's not like

we're doing anything, being untransparent would be if we were hiding things, we're not doing that. Every single word of our meetings is posted and is accessible  to every  single person, not just in our community, but anybody can go on there, it's a state  record. So, for you to say we're not transparent is very wrong, because we are 100% transparent.
A resident: And I'm going to tell you again, as long as there's minutes,  I know  that there's transcripts because I download them, but not everybody else does Carlos.
Mr. Suarez: But my point is that's being transparent.
A resident: Well, you can tell me all day that it's on a website, just like everything else is public record, you can go in and you can check people's warranty deeds and things like that, but not everybody knows that, not everybody has that information. So, if you don't put it out there and say listen, here's the website, here's the link, you can get XYZ information from here. If you don't put that out there, then you doing minutes and doing transcripts, it doesn't mean anything.
Mr. Suarez: You're talking about complaining on Facebook or whatever where anybody complains, we put out the website for you to go and look at, it's been out there all the time.
Mr. Winkeljohn: For those people on the phone, the people in the audience want to contribute.
A resident: You know very well that was way back when, that was back when people would do that, right now, I can take these screenshots of all of Facebook, which is to me is the most ridiculous thing and it should be cut off, I can take these screenshots of it right now, that nobody has been putting links up.
Mr. Winkeljohn: So, let's take a quick time out for you two, Carlos if I could interrupt for us a second?
A resident: I'm trying to get on your side here but, you know, you and I have spoken outside your house before, so we have  to work together.  I  don't understand why the COD and the HOA and the homeowners cannot work together, this is not, you guys are not the President of the United States, you're just members of a COD Board, that's it. You're homeowners, you should be homeowners first.
Mr. Brick: Can I make suggestion please?

A resident: Sure.
Mr. Brick: Since you're a part of the HOA Board, if we provide you with all the information you're requesting, wouldn't it be more prudent for you to mail the members, since you have a complete mailing list?
A resident: I can do that, absolutely.
Mr. Brick: So, submit a document to us with all the information that you would  like to have posted, we'll have it sent to you, and the HOA can disseminate it.
A resident: That's perfect. Listen, I'm not on here to fight, what I would love is what I've wanted from the beginning of time, and if you go that way, you'll see that's exactly what I've wanted from the beginning of the time. I just want both associations to work together, that's it. What you have just suggested right now is music to my ears because that's both sides working together, there's no reason why you know one or the other should be fighting.
Mr. Brick: Ok, I'd just like to bring up one other point though, up until now, there has been a very troubled relationship between the HOA and the COD.  It is only  now that we are gaining any cooperation from you as well. So, let's  put everything  behind us, and move forward in a manner that makes us both happy.
A resident: I agree 100%. Mr. Brick: Great.
Mr. Winkeljohn: Excellent.
Ms. Angell: And this is Cheryll Angell and I just go to the HOA Board, so I also want to be able to bring back and have some HOA meetings so then we can say at the meeting, tell them about where to look up for our COD meetings. Then if we bring it up every time then people will start getting used to going to the website, or if it gets mailed out, then their email address, they can read it.
Mr. Winkeljohn: Excellent.
Mr. Quesada: Well, another thing I just want to say, is I think when we came to the painting project, I mean we worked very well together as far as getting the word out and warning everybody about the meeting, so again I think we're all trying to pull in the same direction. I just think there's a lot of history there that we're trying to overcome, hopefully, we'll continue to move in the right direction.

Mr. Winkeljohn: Just a little bit of color on the communication policy of the District, has always been to rely on the homeowners association vehicle of communication, whether via email, website, because the very nature of the HOA is a more frequent information-sharing platform, whereas the District has a much smaller footprint in the community in terms of things that affect the individual homeowners on a daily basis, and there's some legal issues with public records that we encourage you to be very conscious of which is, if the District were to be in that, it's a public record, and so we end up with too many people's emails in our public records. I just got an email yesterday from a marketing company trying to get every email that I send out to anyone, a copy of every one of my contacts, for that exact reason, so that's a real issue, you don't want to be spammed, and so if your HOA does it, you don't have to give that list out, and that's always been the nature of it. So, with Cheryll on our Board, you can't go wrong, because she's going to know everything firsthand from the meetings and she'll be excellent at sharing as always, so that's all good news. Thanks for bringing that up, are there any more questions or comments from the Board? Wendy, do you have anything?
Ms. Lopez: (inaudible comment) A lot of homeowners are still complaining because, from my understanding, and this is from a Board member that I got an email from, that this COD Board told them to stop emailing Mayra, and those emails that we sent, we had no control over.
Mr. Winkeljohn: Oh, I have to stop you, that's a totally inaccurate depiction of what  actually  happened.    This  Board  never  told  anyone to  not  email  somebody,  so that's a statement of fact. So, I'll clarify it, and this will be the final word for what this District is trying to communicate to you, giving residents her email address and saying, keep bother Mayra until she does it, is really unprofessional and unfair for our staff's use of time. So, we're trying to teach people as a group, HOA, and COD, how to use the materials we've developed on our website the A to Z steps on how to do the phone credentials. We did all of that, that's what that is for, so the taking in the context that somebody told somebody to not email Mayra is completely inaccurate. What we told, and what we want, and Diego was involved in this conversation because we asked his input as the president of the HOA, how do we get everyone's time being used most

effectively. Let's try to train everyone to use the website, we put together a colored PDF of steps A to Z on how to do the phone credentials. If they can't get it at that point, then we can talk about phone calls and emails and things like that, and troubleshoot it but, to bombard somebody with every question when they haven't done the simple work  on their own isn't acceptable. So that said, we're very happy to continue to support any resident who needs the credentials, we did get also several people trying to get credentials for a nonresident phone, and because of that we have to have, whenever anyone is trying to circumvent your policy and bring people to the pool that are not members, or funding the pool, we have to have a black and white rule where we stop that, so that's where a lot of the confusion was, and this was I want to say almost a year ago where this was I believe resolved. So, that's our policy, that's our practice, that is  the practice and policy adopted by this Board.
Ms. Lopez: If the COD would provide the step-by-step, the HOA will post it on our website.
Mr. Winkeljohn: Excellent, it's on our website, it's been there. Ms. Lopez: Ok.
Mr. Winkeljohn: Ok, great, excellent.
Ms. Lopez: I get it, I hear the same thing from every community, and I know people want it right now, this second, and I know that's impossible but, at the same time  I know it's taking them a long time, and I only see what comes via email or it comes through her, and she says hey this is the situation, but I don't know, I don't have access to that.
Mr. Winkeljohn: Right, so we track it, we know when we get the first contact, and we know what the responses were and there is no situation where a person wasn't notified or responded to in a reasonable business time. So, any characterization other than that is not factual.
Ms. Lopez: Well, I can only tell you what I know.
Mr. Winkeljohn: Alright, well coming to our meeting and broadcasting hearsay, is really inappropriate, so if you have something in writing you'd like to send us, we'll be happy to review it.
Ms. Lopez: Ok, and I have a note into Mayra.

Mr. Winkeljohn: Ok, and we're in a business meeting so, if you're going to  present facts and input let's have the evidence, and not perpetuate ancient rumors and mis-contested concepts. So, I appreciate it but, that's my opinion on it.
Ms. Lopez: Ok, and I'm just telling you what I got, I mean I don't get it. (inaudible comment)
Mr. Brick: Ok, let me say something. I've used this credential since day 1, I changed my phone twice, and my wife's phone, it works flawlessly. Anyone  who receives a credential, I will be happy to go there and install it on your phone for you but, if you try to give it to someone else, your phone goes dead and the credential  is useless.
Ms. Lopez: I got that. (inaudible comment)
Mr. Brick: So, you were able to install it on your phone, correct? Ms. Lopez: Yes.
Mr. Brick: So, you can see that the directions are simple and easy to follow.
Ms. Lopez: They are simple, but there is also, in this county there is a language barrier, and I don't have a problem with owners.
Mr. Brick: Ok, so can we post that in Spanish as well? Mr. Winkeljohn: Sure.
Mr. Brick: Ok, great.
Ms. Angell: But do they realize that once they get the App, it takes 24 hours for it to work?
Mr. Winkeljohn: It's in the instructions. Ms. Angell: Ok.
Ms. Lopez: (inaudible comment)
Mr. Winkeljohn: And I think the Board remembers that this actually was, a key credentialling was an HOA process, and the District couldn't keep track of the keys and the key system didn't work because you could just hand the key to somebody else. So, we adopted this credentialling system and volunteered as a staff to support it, and if the time gets too much for us, we're going to have to charge the residents for a full-person or a part-time person just for a key credential. Now, I used the exact same key

credential system in other Districts, and it does not operate as difficult as this one, and we got to get there because it's not that hard. So, I appreciate your input, that's helpful.
Mr. Brick: Have you used your credential to enter the pool? Ms. Lopez: Yes, I did.
Mr. Brick: Ok, one of the things that you might want to tell people is that the handshake is not instantaneous, you can't just put your phone there and take it away and the gate opens. You have to put your phone there, you hold it for  about a second and a half, the lock clicks, in you go, but it works flawlessly.
Ms. Lopez: I get it. (inaudible comment) Mr. Brick: I appreciate that.
Mr. Winkeljohn: Right, ok.
Mr. Brick: Alright, so let's move on now.
Mr. Winkeljohn: We're in audience comments and adjournment. Mr. Brick: Ok.
Mr. Suarez: Paul, there was a question on the chat. Mr. Winkeljohn: Yes, go ahead Carlos.
Mr. Suarez: It says, how are the emails from the residents tracked? Mr. Winkeljohn: When they come into an inbox they're time stamped.
Mr. Suarez: Ok, and I'm not exactly sure what her full question  is,  but  she's online so she can ask her question I guess.
Mr. Winkeljohn: Well, that's the comment, when we get an official request for an App, if it goes through the program it's time-stamped through the program, and we know when the credential is uploaded or downloaded in that case and becomes  activated.  We can track all that data, so 99% of the people who have a normal request get through the system without any problem. The other percentage or 3% of  challenges,  the majority of those are people whose phone is not eligible because it's not registered to a resident of the community, an ineligible member, so unless they want to pay the $700 a year membership, they cannot use the pool and do not get a credential, just like a key. You don't give a key to some stranger in essence, and we're talking about a very small number of people who weren't satisfied with that answer, and we  went through  every one of them and identified that there was nothing else we could do for those people.

We made an effort to come to the next HOA meeting, I was going to have the technical staff there, but the meeting didn't take place I guess so we cancelled it, but I'll offer that one more time, and if somebody has a problem and we can't solve it, then there's not much else we can do because we can't make it perfect for everyone apparently.
Ms. Angell: Now, at the last HOA meeting that we had, I had this paper  and I  had announced to people there, they came up and they signed the paper with their name, their email address, their phone number, and then I gave everything to Mayra so they could get their credentials done.
Mr. Winkeljohn: Perfect, and you followed that list? Ms. Padilla: Yes, I even sent you guys a follow-up. Ms. Angell: Yes, and she sent us a follow-up back.
Mr. Winkeljohn: Ok, good, so we have every record of every request and the satisfaction to the best of our ability. Is there anyone that you know of that's having issues?
Ms. Padilla: So, what's happening is I've been calling them, the ones that have had this problem. So, when you download the App, and you put in the  credential,  it might not work automatically, so what's happening is they're going to the gate, and they're thinking that it's going to work but it doesn't work that way. So, they're deleting the App, they're adding the App again, and then it's giving them an error code because they're putting in the same credential twice. So, what does that say to them, this code has been duplicated, so I'm explaining to them, hey listen, sometimes like she said, it could be a language barrier, but every single request that I get I print and I put notes on it because I think that it's only fair that first come, first serve, but they're sending me like
10 requests, and I'm calling them and walking them through the process,  and sometimes it does take time because I send them a thing, I call them, and then they're telling me, oh yes I deleted the App 2 or 3 times, of course it's doing that  to you because when you delete the App and you duplicate the code it kicks you out.
Mr. Quesada: It goes back to what we were saying is, getting people to the website, following the step-by-stepguide, I think it's going to answer a ton of questions.

Mr. Winkeljohn: Right, and we'll make sure that it says very loudly, that the 24- hour piece of information, maybe that isn't communicated as strongly as we need to, if there's still people not getting that, so we'll tweak it.
Ms. Lopez: Some people complicate the easiest things. (inaudible comment) Mr. Winkeljohn: Alright, I think we've covered it thoroughly.

SEVENTH ORDER OF BUSINESS	Adjournment
Mr. Winkeljohn: With nothing else, a motion to adjourn would be in order.

On MOTION by Mr. Brick seconded by Ms. Angell with all in favor, the Meeting was adjourned.

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Chairman / Vice Chairman